About Us | Our Vision & Mission

About us

Our daily mission is to excel in the government and corporate sector

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About us

Ontime Service is the leading provider of Dubai Government services with over 14 years of experience in the UAE. We own and operate more than 27 dedicated service centers across Dubai, providing our customers both government and corporate services.

At On Time Service our vision is to deliver the highest levels of customer service in line with Sheik Mohammed Bin Rashid Al Maktoum’s (Vice President and Prime Minister of United Arab Emirates and Ruler of Dubai) vision for happiness as a one-stop solution for government services.

At Ontime Service all of our customers are treated like VIP’s. From the moment you enter one of our Centre’s you will be treated to 7 star Service. In our quest to provide our clients with the highest international standards of service we have developed many technological solutions to drive efficiencies including our award winning Queue Management System, The Inline Q.

All of our employees are dedicated to delivering you warm, friendly and efficient service no matter what government service you require.

On Time has an expanding relationship with many Dubai government entities to facilitate the efficient delivery of services. We remain flexible to meet and exceed the expectations of our government by anticipating their challenges and understanding their path of Digital Transformation into the future. With extensive experience in processing government transactions, our team is poised to deliver outstanding customer service for whatever your need as our esteemed customer.

We serve over 1 million customers per year and have won many awards including SME Fastest growing award and the Bin Rashid Award for excellence and many more. So we can certainly attest to knowing how to treat our customers and treat all of them like VIP’s.

In the past two decades, On Time Group has been UAE's leading government services provider to domestic and international business organizations. Under the able guidance of Mr. Waleid bin Abdulkareim, we have been able to establish ourselves as a reliable, trustworthy provider of a range of services in a variety of different sectors and fields in UAE, while working very closely with a number of government entities.

The On Time Group, over the course of time, has added 13 different business units with interests ranging from Facilities Management to Interiors, Healthcare to Manpower, and Business Set Up to IT solutions. All with the unrelenting mission of delivering the best of services while achieving the highest standards of efficiency and customer satisfaction.

We provide the best services in the business for you and your company with an outstanding support and a dedicated team.

Call our VIP Call Centre Today for more information on any of our services on 6005 70007.